PDI Technologies
System Administrator I
Information Technology & Security - Chennai, Tamil Nadu, India - Full Time
Overview
PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain.
Over 1,500 customers in more than 200,000 locations worldwide count on our leading ERP, logistics, fuel pricing and marketing cloud solutions to provide insights that increase volume, margin, and customer loyalty. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. In the past five (5) years PDI has completed over 20 acquisitions to build a far broader, more powerful, global company that more fully serves the needs of our customers across their entire supply chain.
Job Summary
IT Department maintains and manages internal and hosted hardware, software, and systems. This position is an IT Helpdesk Technician for internal and hosted systems.
Responsibilities
PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain.
Over 1,500 customers in more than 200,000 locations worldwide count on our leading ERP, logistics, fuel pricing and marketing cloud solutions to provide insights that increase volume, margin, and customer loyalty. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. In the past five (5) years PDI has completed over 20 acquisitions to build a far broader, more powerful, global company that more fully serves the needs of our customers across their entire supply chain.
Job Summary
IT Department maintains and manages internal and hosted hardware, software, and systems. This position is an IT Helpdesk Technician for internal and hosted systems.
Responsibilities
- Update tickets by gathering information and defining the ticket urgency.
- Complete assigned tasks and tickets by following more involved documented procedures than Tier I Support team, including Staging, Installation, Configuration, Upgrade and Maintenance of software and physical and virtual servers and workstations.
- Research, development, documentation, and training of short procedures for Tier I Support and concurrent Systems Administrators.
- Communicate with professionalism and succinctly include relevant information when handing off of tickets to the appropriate Line of Business, Infrastructure Engineering and Systems Engineering teams.
- Troubleshoot ticketed problems, including coordinating with Vendor support teams.
- Taking on-call shifts for after-hours escalation of urgent alerts, tickets, and issues.
- Define, submit, and complete Change Requests.
- 2 years Systems Administrative experience or equivalent education.
- Exceptional verbal and written communication skills in English
- Ability to communicate with internal and external customers with courtesy and professionalism
- Strong Ability to understand and troubleshoot servers and systems
- Detail oriented - strong organizational skills
- Ability to work independently and be comfortable in an environment of rapid growth and consistent change
- Must be able to maintain and handle shared documentation confidentially
- Ability to thrive in an open, collaborative, and team-based culture
- Ability to work cross-functionally to meet the needs of our internal customers
- Familiarity with Windows Server and Active Directory administration desired
- Familiarity with Powershell or Bash scripting desired.
