Field Service Engineer (Bristol)

OVERVIEW: 

PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain.  

Over 1,500 customers in more than 200,000 locations worldwide count on our leading payments, marketing & insights cloud, ERP, logistics, fuel pricing, and security solutions to provide insights that increase volume, margin, and customer loyalty, all while connecting the digital ecosystem and protecting data. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight Partners, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity.  The result will be a broader, more powerful, global company that serves customers across the entire supply chain. 

FIELD SERVICE  ENGINEER (BRISTOL or NEWPORT) 

We are looking for an experienced Field Service Maintenance Engineer. The HTEC Field Service team offers hardware support to their customers 13 hours a day, 7 days a week. The equipment supported varies from payment terminals to EPOS and Head Office Solutions in the forecourt, retail, and office sectors. The service teams are split in to two divisions, Install and Maintenance, and currently offer onsite support between the hours of 7am and 8pm.  

The Field Service Maintenance Engineers currently work 9-hour shifts, six days on and then 3 days off, with the shift blocks rotating between an early shift (7am-4pm), and a late shift (11am-8pm). Shift patterns may change as dictated by the needs of the business. 

 
RESPONSIBILITIES 

As a Field Service Maintenance Engineer, you will be; 

• Attending maintenance visits as required. 
• Responding to all calls within the required service level agreement (per call). 
• Responsible for asset management. 
• Providing accurate and timely call closure and stock reporting. 
• Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team. 
• Completing all engineering paperwork. 

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED 

To be considered for this role, you’ll need: 
 

• Full UK driving license 
• Excellent communication skills 
• Excellent organisational skills 
• Basic technical aptitude 
• Ability to work under pressure 
• Previous experience in similar role 

PREFERRED SKILLS BUT NOT ESSENTIAL 

• SPA Passport. 
• Service delivery experience. 

PERSONAL QUALITIES 

• Desire to succeed and deliver exceptional output  
• Self-starter 
• YOU SHOULD APPLY IF
• You care deeply about applying technology and processes to deliver smarter solutions. 
• You are a reliable and structured professional and excel in a flat team structure where trust and integrity is the key foundation for everything we do. 
• You are comfortable using a direct language and speaking in a straightforward yet respectful manner to save peoples´ time and simplify everyone´s workday. 
• You love rolling up your sleeves to get it done. 
• What we’re doing at Universe excites you. 

WHAT'S IN IT FOR YOU? 

• The chance to make a real impact on a business intent on changing the face of the retail sector (and thus the end customer experience). 
• A flat and collaborative team structure fuelled by an exciting mix of people welcoming both experienced people from the industry with both feet on the ground and tech-savvy dreamers who pave way for the new stuff. Come as you are and be yourself. 
• A unique opportunity to carve out your own dream job by simply making things happen at a pivotal time when the company´s future is being shaped. We look for the brightest and smartest who tell us what to do. 
• Competitive salary. 
• More exciting benefits you will hear about when we talk.