Member Support Specialist

Customer Support - Remote - Full Time

Location: Canada Remote 

Employee Level: Individual Contributor

Career Level: Entry to Mid-Level

Schedule: Monday through Friday; 10:00 am to 7:00 pm EST

What you’ll need:

  • 1+ years of relevant work experience in a fast-paced work environment
  • Superb communication skills, including excellent telephone etiquette and email composition
  • Ability to work independently and collaboratively with other members of the GasBuddy Support team
  • Excellent organization skills and attention to detail
  • Professional and confident attitude; remaining open, inviting, and empathetic with GasBuddy users at all times
  • Ability to multitask and manage a high volume of user inquiries
  • Excellent customer support skills and problem-solving abilities
  • A positive attitude
  • Ability to work STAT Holidays on a rotational schedule)
  • Knowledge of iOS and Android mobile operating systems is an asset 
  • Experience with Office/ One Drive would be a bonus
  • Quiet and distraction-free home office environment 

About the job:

At GasBuddy, we count on our Support Team to interact professionally and positively with our valued GasBuddy users. We’re looking for a highly skilled Customer Support Specialist to join our team to provide the ultimate user experience for our members by managing inbound and outbound calls, email tickets, social media, and chat.

As a Customer Support Specialist on the GasBuddy Support team, you will be responsible for responding to user inquiries, providing them with information about our new and existing products, as well as offering solutions for any issues that arise. A solid understanding of GasBuddy and our products is required, as well as familiarity with devices used to access the GasBuddy app and website. This role works closely with the Manager of Customer Support, the Engineering and Product teams, and the Director of Engineering.

The right candidate will be an excellent communicator, passionate about user support, comfortable in a fast-moving organization, able to multitask and act under pressure, and is excited to collaborate and express new ideas. Serving as the voice of our company, they will be integral to reinforcing our reputation for exceptional customer support.

What you’ll do:

  • Assist users by responding to inquiries in a timely, quality, and professional manner through ticketing software, social media, phone, and chat
  • Troubleshoot issues that users are facing, and help to identify the root cause of the issue by collaborating with other members of the GasBuddy team- both locally and remote
  • Provide unscripted support with minimal guidance in a friendly and professional manner
  • Recognize and recommend GasBuddy products and services for users based on their needs and habits
  • Identify, triage, and provide feedback on support trends and issues with key internal stakeholders
  • Proactively learn new GasBuddy products and features
  • Work closely with all Customer Support team members, the Operations Team, and other stakeholders to promote and foster collaboration

Why PDI Technologies?

PDI Technologies, Inc. resides at the intersection of productivity and sales growth, delivering powerful solutions that serve as the backbone of the convenience retail and petroleum wholesale ecosystem. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with their customers.

We offer:

  • Comprehensive benefits package including health, dental, and vision coverage effective immediately
  • Fully remote work environment
  • Matching Group Retirement Savings Plan
  • PTO effective immediately  
  • Quarterly self-investment allowance for personal and professional development, health and wellness, entertainment, travel, charitable giving, tech, travel, etc.
  • Strong culture that values authenticity, trust, curiosity, and diversity of thought

Our Commitment to Diversity, Inclusion & Belonging 

At PDI Technologies, diversity is embraced. We are committed to cultivating an environment that is safe, welcoming, and inclusive for all individuals. PDI Technologies is an Equal Opportunity Employer. We agree not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.

Apply: Member Support Specialist
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