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Hardware Support Specialist

Overview

For over 30 years, PDI has set the standard for ERP software in the C-store market.  Over 300 companies worldwide rely on PDI’s systems to automate key business processes from decision support, fuel management and workforce support, to financial reporting.  Today, the PDI Enterprise Suite is the market leader in the space – but we’re not stopping there!  Backed by the investments of TA Associates and Genstar Capital – PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity.  The result will be a broader, more powerful, international company that serves customers across the entire supply chain, from wholesalers, to retailers, and every stop in between. 

Department

The hardware support function works collaboratively with PDI Direct and Technical Services teams to assemble and maintain electronics and hardware components. This role also troubleshoots and diagnoses issues in response to repair tickets, assembling and swapping out parts in our lines of custom built hardware to ensure customer business continuity.

Job Functions

  • Performs hardware maintenance, assembly and provisioning
  • Responds to Technical Services tickets, troubleshooting and diagnosing issues and replacing internal components as needed with assistance from technical professionals
  • Performs inventory and procurement functions to support hardware assembly, placing POs, and working with vendors to ensure parts are received and distributed effectively
  • Information systems technical support for routine customer issues
  • Raises information, bug and feature requests to the development team or senior support specialists
  • Identifies problems with hardware technology and system operations and provides potential workarounds
  • Follows established procedures and regulations, consulting with other departments as needed, e.g., working with Sales to review quotes
  • Performs cable and harness assembly, soldering, wiring, and hardware installation
  • Performs basic QA and unit testing on all newly assembled hardware, running Linux/ Raspian commands

Minimum Qualifications

  • Hands-on experience with hardware troubleshooting experience in a fast-paced environment
  • Coachable, with demonstrable willingness and ability to learn and adapt
  • Strong written and verbal communication skills with the ability to translate technical jargon into layman’s terms
  • Proficiency in Microsoft Suite: Word, Excel, etc.
  • Familiarity with ERP systems and Salesforce
  • Familiarity with Linux and Raspian operating systems preferred
  • Must be able to work independently as well as on a team

Educational Qualifications/ Pre-Requisites

  • Bachelor’s degree or equivalent work experience is preferred
  • Knowledge of Convenience Retail or Wholesale Petroleum industries a plus

 

PDI’s employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.profdata.com.  PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.

 

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